PRIVACY POLICY

Last updated: 19/02/2025

We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). The GDPR requires data controllers such as us to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

If you have any questions about this policy or would like to exercise your rights, you can contact our data controller by calling us on 01404 47070 or electronically writing to us at info@honiton-hearing.co.uk.

Information about us

This website (https://honiton-hearing.co.uk) is operated by Earz Ltd T/A Honiton Hearing Centre, (“we”, “us” or “our”). We are registered in England and Wales under company number 07801403 and have our registered office address at 12 New Street, Honiton, Devon, EX14 1EY.

Lawful basis for processing

For each method by which we collect personal data, this privacy policy documents our lawful basis for processing the data. Where we rely on your consent to process your data, we explain how you can withdraw your consent and delete your data.

Individual rights

The GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us. In some cases, you can also exercise your rights through automated systems, as described at the relevant points in this privacy policy.

Security

The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website. Additional technical measures are described at the relevant points in this privacy policy.

Disclosures

In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity, we may disclose data relating to those involved or affected to the appropriate authorities. We may also be obliged to disclose data if we receive a request from an appropriate authority.

Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.

Cookie Policy

Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site and provide features such as shopping baskets or password-protected areas. For more information on the cookies we use and to edit your preference, click on ‘Cookie Preferences’ at the bottom of the footer on each page.

Data collected when you contact us

Orders

When you place an order we collect your name, e-mail address, telephone number, company, delivery and billing addresses, and any comments you choose to leave.

Lawful basis for processing: Performance of a contract.
Why? To enable us to enter into a contract with you and fulfil our obligations under it.

Lawful basis for processing: Compliance with a legal obligation.
Why? To maintain a record of financial transactions for taxation purposes.

Payment through Stripe

When you make a payment through Stripe, we send Stripe your name, billing address, and e-mail address. After you enter your card details, Stripe attempts to take payment and tells us whether the payment was successful. For more information on how Stripe handles the data it collects, see Stripe’s privacy policy.

Lawful basis for processing: Performance of a contract.
Why? To enable you to pay for your purchase.

Data collected by third parties on our behalf

Squarespace

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Online orders

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor [Stripe] will also collect payment information from you. You can read their privacy policy at [https://stripe.com/gb/privacy].

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Order emails

We may email you with messages about your order. For example, we may email you to tell you that:

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Form block submissions

When you submit information to this website via webform (‘Send an Enquiry’ form on https://www.honiton-hearing.co.uk/contact), we collect the data requested in the webform to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Krystal

Our site is served through Krystal. For more information on how Krystal handles the data it collects, see Krystal’s privacy policy.

Lawful basis for processing: Compliance with a legal obligation
Why? To comply with the GDPR obligation to implement appropriate technical measures to protect data

Hearlink

Our online booking system (https://www.honiton-hearing.co.uk/contact) is powered by HearLink. For more information on how HearLink handles the data it collects, see HearLink’s privacy policy.

YouTube video player

When you view a page containing the YouTube video player, your browser connects to YouTube. For more information on how Google (the operator of YouTube) handles the data it collects, see Google’s privacy policy.